THE RIGHT OF WITHDRAWAL
The sales of products via Internet are governed by the law D. Lgs n. 21 of 21/02/2014 , which regulates the matter of distance contracts, that is done outside of business premises.
This legislation establishes the right of withdrawal, i.e. the possibility for the consumer to return the product purchased and to obtain reimbursement of the expenditure incurred.
This right is reserved exclusively to physical persons (consumers), therefore cannot be exercised by legal persons and physical persons who act for scopes of a professional activity.
To exercise the right of withdrawal must be sent within 14 days (10 working Days) from receipt of the goods, a communication in which it is his intention to withdraw from the contract and at the same time return the products within 14 days at our warehouse Gambacicli. The only costs required are not reimbursable are those expenses incurred by the consumer for the shipping of the product.
The right of withdrawal totally decays if the returned product is not intact, namely:
- the original packaging is missing
- labels and coupons the original cut or missing
- the absence of integral elements of the product (accessories, screws, manuals, etc.)
- damage to the product for causes different from the transport
The return of the product in the case of withdrawal it is the responsibility of the consumer and the related costs will be borne by the customer.
Customers who purchase the firms and/or professionals with a Vat number and that was then sent the invoice can not claim the right of withdrawal art. 1469 bis
Any exceptions to the withdrawal are regulated by article 59 of the consumer code
In case the order has not yet shipped, but in management it is possible to request a cancellation and refund by contacting the customer service Gambacicli, it is expected an administration fee of 10 euro ( if the request is sent within 48h from the receipt of the order) this fee covers the costs of packaging and the warehouse management of the products ordered.
PROCEDURE FOR The EXERCISE of THE RIGHT OF WITHDRAWAL
In case you have made a purchase (even if you have not received at our site and you want to withdraw from the purchase, you will need to follow this simple procedure:
- Send 4-Bike Lovers, within 14 days from the receipt of the goods, by registered letter with acknowledgment of receipt, a communication in which you express the right to want to withdraw from your purchase, alternatively send an Email to firstname.lastname@example.org with order number, name and surname
- Provide, using a courier of your choice, shipping the product carefully packed in original packaging and complete with all accessories, instruction manuals and everything in origin content
- To ensure against theft and damage in transport shipping and bear the related costs. If the product delivered is not been insured for the value indicated in the invoice, in case of damage or loss during transport, 4 Bike Lovers reserves the right to charge down any damages from the amount to be refunded
- Insert in the packaging printing of the authorized Return with the automatic procedure and send to: Biking Team - via Fiorentina 59/61 - 52100 Arezzo
4 Bike Lovers will reimburse for the cost of the goods excluding shipping costs, within 7 working days after receipt of the returned goods. The refund will be made with the same mode of payment used by the customer: bank transfer: for orders paid by bank transfer or at delivery (indicate your bank details), reversal of credit card or Paypal.
If you make a purchase using PayPal payment method, you can obtain the reimbursement of the costs of expeditions of made. Find out how on the PayPal site